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FAQs

SHIPPING

Do you ship around the world?

Yes, we ship products around the world.

How much do you charge for shipping?

Shipping is free for shipments made within India. For international shipping, standard rates apply.

How long will it take for me to receive my order?

For orders placed within India, you should expect to receive your order 5-10 working days from the day the order is placed.

For orders outside India, your order will be shipped 5-7 working days from the day the order is placed.

 

RETURNS AND EXCHANGES

Do you accept returns and exchanges?

Yes, we are happy to accept any returns or exchanges if this request is initiated within 14 days from the date of delivery of the product. We only request that you don’t use the product and that the product is returned to us in its original condition with all accompanying tags and packaging.

How do I initiate an exchange or a return?

You can initiate an exchange or a return by emailing us at enquiry@camessicollections.com along with your order details, the reason for the return or exchange and a picture of the product in question. On receipt of your email, our customer service representative will contact you and will have the product collected within 2-3 working days.

How long will it take for me to receive the refund of a returned product?

Once we receive the product, our staff will conduct a quality check of the product, after which the refund will be initiated. For Credit card/Debit card/Net Banking payments, it may take up to 7-10 business days for the refund amount to reflect in your account.

 

CANCELLATIONS

Do you accept order cancellations?

Yes, we are happy to cancel your order if the product has not yet been shipped.

How do I cancel an order?

You can cancel your order by emailing us at enquiry@camessicollections.com.

 

CONTACT US

Who can I contact if I have any questions regarding these FAQ?

If you have any questions regarding any of these FAQ, please do not hesitate to email us at enquiry@camessicollections.com. You can peruse our Shipping Policy here and our Returns and Exchange Policy here.

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